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Meet the street doctor who makes house calls to the homeless

7 min read

Good Stuff
Source: Krisanne Johnson for CNN

The Street Medicine Institute founder Dr. Jim Withers has been tending to medical needs of Pittsburgh’s homeless for 20 years has helped over 1200 people living on the streets since 1992.

Bringing street medicine to the homeless

In 1992, Street Medicine Institute founder Dr. Jim Withers dressed in tattered clothes and began making medical visits to people living on the streets in Pittsburgh, Pennsylvania along with a formerly homeless person serving as a guide and liaison.  He was motivated by the desire to reach out to those who seemed to be excluded from mainstream health care systems despite their high rates of illness and premature death.  By listening to their stories and bearing personal witness to their suffering, Dr. Withers was profoundly moved, and he chose to devote his career to changing the way we care for the unsheltered homeless and other marginalised populations.  He became inspired by the idea that this work with the poorest of the urban poor could become a “classroom of the streets,” a unique service learning opportunity for students and other clinicians to help them better understand and practice a care philosophy he termed “reality-based medicine.” 

Dr. Withers observed that because of a variety of internal and external barriers, many street homeless individuals he encountered were unable to access and navigate existing health care services.
For 23 years, Dr Jim Withers has been doing street rounds in Pittsburgh, Pennsylvania, bringing medical care to the homeless. Dr. Withers observed that because of a variety of internal and external barriers, many street homeless individuals he encountered were unable to access and navigate existing health care services. Source: Streetmedicine.org

Dr. Withers‘ model is now being copied around the world

Dr. Withers observed that because of a variety of internal and external barriers, many street homeless individuals he encountered were unable to access and navigate existing health care services.  

Since the mainstream health care system’s traditional care models were not particularly sensitive or adaptable to their unique realities of life, illness, and circumstance, the street homeless were being effectively excluded from the care they desperately needed.   

Instead, as Dr. Withers learned, they required a more patient-centered, relationship-focused, and culturally-sensitive care model that vows to meet and work with each patient in the context of his or her unique reality and on his or her own terms.  

This evolving care model emphasised compassion, creativity, and collaboration in the development of individualized engagement and treatment strategies.  

To help weave back together the frayed ends of his patients’ health care with these ideals in practice, Dr. Withers, with the support of The Mercy Hospital of Pittsburgh, founded Operation Safety Net (OSN), a local organisation that has garnered international acclaim as an exemplary Street Medicine program, and in whose image numerous other programs around the world have been created and improved.

Source: StreetMedicine.org

When he started in 1992, he dressed like a homeless person in order to connect with the men and women who had been excluded from his care. “I was actually really shocked how ill people were on the street. It was like going to a third-world country,” Withers said. Source: Krisanne Johnson for CNN

What is the Street Medicine™ Institute?

The Street Medicine Institute (SMI) facilitates and enhances the direct provision of health care to the unsheltered homeless where they live.  SMI does this by providing communities and clinicians with expert training, guidance, and support to develop and grow their own Street Medicine programs.  

SMI has become the global leader in developing the field and practice of Street Medicine and has helped cultivate or improve Street Medicine programs in over 85 cities located in 15 countries across 5 continents.  SMI is also a membership community that enables professionals and other individuals interested in the Street Medicine movement to come together to provide peer support, share best practices, seek advice and learn about key concepts necessary for a successful Street Medicine program.

Source: StreetMedicine.org

The group also does home visits to people who have transitioned off the streets.
Withers’ one-man mission has since expanded to a citywide program called Operation Safety Net that includes a mobile van, drop-in centers and a primary health clinic, all where the homeless can access medical care. The group also does home visits to people who have transitioned off the streets. Source: Krisanne Johnson for CNN

What is STREET MEDICINE™?

Street Medicine includes health and social services developed specifically to address the unique needs and circumstances of the unsheltered homeless delivered directly to them in their own environment.  

The fundamental approach of Street Medicine is to engage people experiencing homelessness exactly where they are and on their own terms to maximally reduce or eliminate barriers to care access and follow-through.  

Visiting people where they live – in alleyways, under bridges, or within urban encampments – is a necessary strategy to facilitate trust-building with this socially marginalized and highly vulnerable population.  

In this way, Street Medicine is the first essential step in achieving higher levels of medical, mental health, and social care through assertive, coordinated, and collaborative care management.

The emphasis on unsheltered or “rough sleeper” homeless populations is noteworthy, since most other organised homeless health care efforts are primarily designed to serve homeless individuals who live in sheltered settings.  

Here, their stance related to taking care directly to the unsheltered individual reflects SMI’s fundamental belief that living on the street is not an acceptable reason to be excluded from health care.  

Nonetheless, SMI and its related programs will always collaborate with others who deliver health care at any point across the spectrum of homelessness, as well as with those who work to alleviate the overarching problem of homelessness and its consequences. Any group whose resources are relevant to the street homeless is a natural partner of Street Medicine.

Source: StreetMedicine.org

Withers met Lois — pictured here, receiving a home visit — when she was living on the streets.
Withers and his group have reached more than 10,000 individuals and helped more than 1,200 of them transition into housing. Withers met Lois — pictured here, receiving a home visit — when she was living on the streets. Source: Krisanne Johnson for CNN

Home care for the homeless

Street Medicine is not adequate primary care by itself, but is best viewed as a form of intermediate “home care”.  In every encounter, an effort should be made to identify and refer patients to a comprehensive, longitudinal primary care relationship if none already exists or if the Street Medicine providers themselves lack capacity to fulfill that role.  

Whenever possible, communication and collaboration with other members of a patient’s health care team are priorities.  Some Street Medicine providers are fortunate to practice under the umbrella of a regional Health Care for the Homeless Program, which may enhance primary care access and coordination. 

Source: StreetMedicine.org

Medical students come from all over the country to work with Withers and Operation Safety Net. “When (students) can see a street person succeed and not just get locked in that hopeless category, their vision changes. The street classroom really ignites, or reignites, what their passion is. … And they carry that forward.” Source: Krisanne Johnson for CNN

Why do we need Street Medicine?

Millions of people experiencing homelessness throughout the world face extreme poverty, poor access to health care, and social disenfranchisement. As a result, they bear a disproportionate burden of illness, suffering, disability, and premature death. Street people in the United States die on average nearly three decades earlier than their housed peers, most commonly due to preventable and treatable chronic medical conditions.  

Meanwhile, their health care utilisation costs are more than five times the national average, primarily as a result of over reliance on the emergency room for routine medical care and increased hospitalization rates for illnesses presenting in advanced stages. These observations provide evidence that mainstream health care delivery models are failing to meet the complex needs of this vulnerable population in a socially responsible manner.

Source: StreetMedicine.org

Withers is also fostering a global “street medicine” movement through his nonprofit, the Street Medicine Institute, which supports communities in starting programs of their own. “In the way I’d like to see things, every person who is still on the streets will have medical care that comes directly to them and says, ‘You matter. Source: Krisanne Johnson for CNN

Street Medicine programs provide high quality, low cost health care to homeless populations

It has been said that the measure of a society is reflected in its treatment of its most vulnerable members. The same maxim applies to health care systems where health care workers are ethically bound to promote health and alleviate suffering for all people – including the poor and powerless.  

Street Medicine embraces these foundational moral and professional principles, but it also argues that when a community fails to respond to the health care needs of those experiencing this most severe form of urban poverty, it incurs magnified and compounding social costs.  

Street Medicine programs are uniquely positioned to navigate many of the most complex challenges to providing high quality, low cost health care to unsheltered homeless populations. Local studies of existing Street Medicine programs have revealed substantial impact on health care costs and mis-utilisation patterns for the street homeless populations they serve, including reductions in emergency room visits, hospital admissions, and hospital lengths of stay.  

As a result, the Street Medicine care delivery model can also be instructive for health care systems seeking to improve access and efficiency for the general public and for other socially excluded and medically complex populations.

Source: StreetMedicine.org

Since the mainstream health care system’s traditional care models were not particularly sensitive or adaptable to their unique realities of life, illness, and circumstance, the street homeless were being effectively excluded from the care they desperately needed.
Withers: “It’s something that we should take pride in when we can actually treat people the way we would want to be treated.” Since the mainstream health care system’s traditional care models were not particularly sensitive or adaptable to their unique realities of life, illness, and circumstance, the street homeless were being effectively excluded from the care they desperately needed. Source: Krisanne Johnson for CNN
A Doctor Who Treats The Homeless in Pittsburgh. Dr. Jim Withers has been treating the homeless in Pittsburgh since 1992. Source: Facebook/SteelCityNews
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